Support for your Business

Our Terrific Team


Yes, we are REAL LIVE PEOPLE that answer your calls.

We are proud to be AUSTRALIAN based and ALL our team at Gretchen live and work in this great country.

We come from all different backgrounds but one thing is the same…we have a CARING ATTITUDE.

Check some of us out below….



Hi I’m Kirsten

To me the medical practise support side is my favorite. I enjoy guiding a customer to find the best practitioner and being dedicated. I continue to learn so much here and now have high standards about the care I would like to receive from other businesses and services I use in my life. Getting outdoors with my family and my two horses keep me grounded and aiming to win a few ribbons this year in dressage.


Hi I’m Kirsty-Lee

I’m nicknamed “Pocket Rocket”. Tiny in statue but I just love co-ordinating and being totally hands on. If I can’t find it, no one can and I have the sunniest outlook. Triaging and problem solving through the different systems ensures I am never bored. The work variety and the other Carers who just jump in to help when it is needed at Gretchen truly make it the best environment. The big plus is I get to spend my mornings with my horse, Winston and the rest of my animals (yes I have a small farm) before clocking in as a Go Team Operation Carer and changing the world.


Hi I’m Chris

I bring the high fives to our team and customers can’t get enough of the good vibes from good service, atmosphere and working together. My past trade and technical service background brings a lot to understanding what happens out there in the field and scheduling your teams.
Yes I pick up my kids from school, make dinner and spend a lot of time with our horses outside being an Operations Carer. When I need that man cave time you will find me in the music room, rocking out on the drums, recording a track or strumming the guitar.


Hi I’m Natalie

As the Carer Chief here at Local Customer Carers, I am here to help the GO Team Carers and our business clients work together as a team.  I like to go the extra mile to learn new things and set ups up to share that intel so we all get to move forward and use each others strengths in support.  My horse background definitely ensures I have a lot in common with many of the team.  After spreading my wings up in Yeepoon, then coming back to the Redlands has been great to really use my event management and hospitality skills and apply it to the customer care and scheduling of business clients we help over the phone here.  The time goes fast when you are on shift since there is always something different to excel at or work on and make a difference.  Just need to convert a few more Carers to my love of country music.


Hi I’m Chelsea

I have always had very hands on positions and like to fill my time up constructively. There isn’t a day that goes by that I am not playing a musical instrument.  So music, my partner and our rescue cat are very important to me and give me loads to contribute here in the GO team.    Glad to be apart of the Go Team where we contribute to businesses that make the work count and we feel acknowledged.


Hi I’m Laura
My nickname from friends is “Chatterbox” because I just LOVE to talk and engage!  A close second is music and heading to the beach.  I am learning just how much our personal actions and interactions impact the business people and customers we support.  I am proud to be working at Your Local Customer Carers and I am able to show my son great work ethic and that his Mum is involved in helping others.  I keep the tunes in the background at the operations centre up to date and Carers tapping along.


Hi I’m Bradley

So good to live and work on the Bayside of Brisbane and not have to travel into Brisvegas.  I have an extensive CD collection and will not compromise the sound by streaming music.  My background in retail management, customer service and IT Support allows me to problem solve and handle the weird and wonderful from our customers in a calm but connected way.


Hi I’m Melanie

Cheering phone support I take great pride in.  With a background of scheduling local trade people to come to different addresses supporting businesses with google maps and other locations comes naturally.  After many challenges in life and really wanting to support my family coming to work and enjoying it is vital for me to make a better future!  Glad to be in the GO Team!

Hi I’m Julie

Working behind the scenes because I enjoy the checks, spreadsheets and invoicing.  You generally see my name on your invoice emails and often help our Operations Captain responding to your business customer questions.  For several years now I have worked with the team allowing me more flexibility with my family and still feeling an important part of the operations of Local Customer Carers by completing the needed support tasks that I am naturally great at.