Still Considering Whether Virtual Office Services Are For You?
Then please see what some of our existing customers say about our service…
“Thanks to Team GO for all their efforts and energy in filling our books, communicating well and supporting our work. Here’s to a great day, weekend and Spring season. Gratitude to you lot. Sept 2018
“Warm fussy for the arvo… Trish our client commented in her appointment how lovely the girl answering the phone was today and so profesh. Well done and thank you GO Team – you are an ASSET to the team here. June 2018
“I wanted to let my GO Carers know how happy I am with them. I have tried many answering services in the past and I have not been happy with and that you carers at Gretchen – Local Customer Carers are the best. June 2018
“Hi Guys, I just wanted to reintegrate that you guys do a great job. Your care makes a big different to my small business. May 2018
“Hi Team, Really pleased with your overall CARE and approach to my business. I feel GO Carers are keeping our clinics at the top of your thoughts. May 2018
“Hi GO Team. Great work on promoting physio and massage for anyone unable to book in with chiro when we are full. The schedule is really full. April2018
“Just had some fantastic feedback from a client who was super impressed with your help in organising their appointment.. Keep crushing it ! July 2017
Received some lovely feedback from a patient saying how lovely the receptionists are every time she calls! Sofia was in quite a bit of distress and in tears on the phone on Wednesday and whoever she spoke to went out of her way to reassure and console her. But she made a point that it wasn’t the first time and she loves how friendly you guys are when she calls. Terrific to hear and wanted to pass on my thanks Go Team. July 2017
“Hi Team, I just want to say thank you for your help with the business so far. I am so glad I moved reception, you guys have been so accommodating and helpful. You are more expensive than my previous service but worth every cent more! I know a few little mistakes have been made but it is nice to know that you are working to change them and that the people talking with my clients care and are also trying to help me with my business! Thanks! Heidi June 2017
“After providing feedback for the carers I am very impressed at how quickly your Carers have turned the customer care and overall effectiveness around. Feeling very positive and also appreciate knowing that any concerns will be handled. April 2017
We are very grateful for the work the Carers are doing especially in these times of team changes and busy patient times. April 2017
It’s been a pleasure working with you all as the business grows. You are a wonderful bunch of people who have made running my business super easy. Once Bubs and I are settled we will be back requesting your services. Enjoy the movie tickets for the team. March 2017
We had such a terrible run with other calls centres. It is a relief to have Gretchen -Local Customer Carers backing up our inhouse reception team. It has been easy to deal with and trust and we have learned new ways to use cliniko. Feb 2017
By the way, the patient, Ainslie told me I was very lucky to have such a lovely receptionist. She was really impressed! So whoever took her call, you did a great job. Thank you So much.
New record for Adelaide. 24 new clients booked in last week. Our previous record was 18. You smashed it Go Team, so Thank You. We are on our way to world domination in a peaceful, hippy kind of way. You girls are first class and have handled our clients beautifully. Your ability to engage clients in conversation whilst you are searching for information is great. Thank you.
Sending Champagne and chocolates to my Go Team Co-ordinators. Since you started in September 2014 we have a 23% increase in monthly sales income and we can now expand into other states thanks to the systems we have built together, tested and obviously are working. Go Team Go!!
Hi Go Team. Thanks so much helping out with all the Christmas ordering. Your help has been just awesome. We have really been able to concentration on getting all the deliveries out.
Hi Go Team. Had my first appointment this morning. They went to google, found my website, found my number, called you, you booked them in and then the appointment showed up on my cliniko calendar. It feels so easy! This is exactly how I was hoping it would all go down. I am loving this arrangement already.
Andrea, Between yourself & the other ladies in the Go Team, you have done an exceptional job today. If I were an outsider, it would be hard to pick that you where not here in my office “worthy of an Academy Award”.
Gretchen Operations has provided such a positive impact on my business in such a short time. It was only 3-4 months ago when I was having second thoughts about running my business. Turns out the only thing I needed was a great team of people answering my phones and doing the bookings. I think patient numbers are close to doubling since then.
One thing I can absolutely guarantee and that is GRETCHEN OPERATIONS provides the BEST customer service and business attitude to their and OUR clients. It is always a treat to hear the way Andrea and her staff handle our calls.
OMG – You guys are sensational. The way you answer the calls is sensational. Our business owner just heard the wav. files and really had no idea what we were going to do. Gretchen people sound just like real sales people and so so real. our services now just makes it all so much more professional.
That large commercial builder client thinks we are too expensive. The work that was done yesterday for them was exceptional and goes to show that we are the best. Thank you to all carers involved in the customer care and operations in making this happen. I doubt the client was meant to come us as they prefer to use a different company that is cheaper but when they let him down and deliver crap to his clients then they always come back to us because WE DELIVER on our services. Our Hire business is number one and it’s because of the team involved.
Andrea let me assure you the services and carer’s at your business are superb and certainly make my life easier.
Hi Guys, wanted to mention how much we appreciate your Gretchen help over here at our franchise at Camberwell! We have had an extremely positive response from our clients, so thanks alot.
We were only talking last week on how well the scheduling and customer care with Gretchen is. We love the detail and notes added to our patient files and appointments. The difference from our old call handlers is amazing. Very pleased, Andrea and we are awaiting our new equipment so another patient room can now be opened to help more people.
Andrea let me assure you the services and carer’s at your business are superb and certainly make my life easier.
Gretchen Operations has provided our Virtual Communication Services for some time now. The staff are highly professional and capable carers who provide a seamless flow of calls to our business. My clients often comment that they were unaware that they were not speaking to someone onsite in our office. A wonderful investment to free up my time to get on with other aspects of business building. Highly recommend them.
I’ve recently resumed my Chiropractic career after taking time off to spend with family and pursue other endeavours. I was seeking the services of a virtual receptionist and ultimately decided upon Gretchen Operations. My first phone call to them had me sold on their services. The “carer” who took my initial call was polite, professional and assertive and this theme was replicated in each call taken by Gretchen for my practice. Callers, whether they were existing or prospective patients were “guided” through the phone call and had their needs delivered in a clear and courteous manner. Every phone call is recorded and almost immediately I receive email notification of the call as well as a very clear recording of the interaction.
Gretchen were able to meet my “reception” needs and I am happy to recommend their services. Thank you Carers!
They’re always punctual, flexible and are able to go above and beyond what a secretarial role usually entails. It is so reassuring to know that our first point of contact with our clients is done with such professionalism.
Thank you and we look forward to using your services now and long into the future.
Thanks so much for your great work over the past week. I’m very impressed! I’m almost certain you guys will be making us busier as you are have fabulous customer service skills and such a lovely manner over the phone with our patients.
I have offered to help out another company for the next 5 weeks, which means I am so tied up, that any phone call like this one would definitely have been missed. I am so delighted with the way you answer and respond to the callers, once again Andrea, a fantastic invaluable service. You are brilliant. Thanks.
And yes you can use this as a testimonial..lol
The support is great! I’ve been listening to the calls, and I have to say everyone is 100% fantastic. Some of the great things I’ve noticed include: rescheduling patients to a better date/time when they initially say they want to cancel, friendly and engaging in conversation, always introducing themselves, great use of the dashboard of our system keeping people (our therapists) up to date in the field with what’s going on. Really happy with the way things have been going
Care is really taken in big steps in our systems and you think outside the square. It still surprises me that in 2013 we save over $40K in operating costs thanks to bringing Gretchen’s team and infrastructure into play. Why didn’t I do it sooner..
Andrea, I just need to say that the service you and your team provide has taken a lot of added pressure off me and absolutely worth every cent ( which is not huge). Right now to be able to respond to calls at my available timing and not be interrupted with current train of thought, is worth a fortune to me. So glad you encouraged me to consider this option. Thank you again and love the service and the courteous manner in which the calls are answered. Cheers for a great weekend to you and your carer team.
Half of all the calls taken by Gretchen’s Team has resulted in signed new business. It really takes the hassles out of office work. They always sound so friendly. They take the extra steps necessary to learn about your business so it’s really like people are calling your company’s office
Gretchen’s inbound call approach helped secure $30 000 of pre-approved work for 2011. Gretchen’s Team is impeccable when it comes to dealing with our clients and responding to our requirements
I divert my phones to Gretchen, the jobs appear in by automated calender and I get on with doing the servicing. Customers are happier to see me, no hassles about payment, thank me and I’m less stressed. I just call into Gretchen if I need assistance or rescheduling. Not a problem. PS: I was fully booked for 5 weeks straight. A Record.
It may not seem like we get many calls or busy, but nearly all the calls converted to business, including one that converted to a $15 000 contract so I’m very happy how things are going & delighted not to be fielding calls myself.
Just thought would let you know that when we started with Gretchen in Feb 2011 we were in the red. We reviewed our P&L, accounts and our financials are now in the black by $30k. Thank you, operations with Gretchen has really made a massive difference…
I get stage fright in admin. The technology skill set is difficult. Gretchen’s business model supports with answers and solutions for these road blocks. The peace of mind takes over. Thank you, Gretchen team..
Let me know if you have any questions – this will be the biggest priority for you – so don’t delay.