Blog

By Gretchen on Apr 21, 2015 in Blog | 0 comments

Surprise a virtual office working with you is a great combination. Hearing a lot of business people fearful of competitors pushing lower pricing and concentrating in their town. Fear of being pushed out of the market and how do they survive? In response below is six strategies that go beyond customer service and are actually sound strategies for a company of any...

By Gretchen on Jan 31, 2013 in Blog | 0 comments

Find yourself ploughing through staff faster than a hot knife through butter? Cant for the life of you figure out what is happening and how to keep those staff firmly in place at your business? Read on, business owners…… Any large amount of employee turnover can, simply put, ruin your business. The reason isnt the number of employees who leave, but the...

By Gretchen on Jan 18, 2013 in Blog | 0 comments

Every year, everybody starts talking, with great intentions and enthusiasm, about their forthcoming pledges and resolutions for the New Year. You may be among those who believe New Years resolutions are a big fat cliché, and a waste of time, and you may just be right!Who among us has made New Years Resolutions with all the best intentions, only to falter a mere 2...

By Gretchen on Dec 4, 2012 in Blog | 0 comments

We have all experienced that moment in the morning when we wake up feeling less than motivated at starting a new day. This feeling continues to affect you during the course of your day and leaves you feeling drained, emotional and disengaged with the world. It affects how you interact with your staff and customers and also interferes with your perception of the...

By Gretchen on Nov 24, 2012 in Blog | 0 comments

Have you taken on a new client, won a new contract or experienced an influx of new clients that is great for your business, but seems bad for your health? It is a given that all small business owners fist pump when they land a new account or contract that is going to bring them in substantial funding, however the affect that this new business is going to have on...

By Gretchen on Nov 17, 2012 in Blog | 0 comments

Are you boasting about your business’s exception customer service in your marketing, sales pitch or guarantee but are hit and miss in real life?  Despite the fact that satisfied customers keep coming back and gaining their loyalty it is your most important target.  So how can you guarantee great customer interactions that will mean return business and positive...