Blog

By Gretchen on Aug 15, 2017 in Blog | 0 comments

Dear Caller, It was always about you, Dear Caller. Did you know that when we put you on hold, this is so we can help you best? It is a good thing. Sometimes we don’t have the answers for all your weird and wonderful questions right at our finger tips but we can find out. For example; Do you remember that time you were asked to hold after asking for an...

By Gretchen on May 25, 2017 in Blog | 0 comments

Our Virtual Reception Customer Carer’s spend their days putting the hats on as different businesses and attempting to put their best foot forward for the array of businesses they are answering calls for.  Since we are preforming the roles of the in-house scheduler or receptionist but off site this means we are also out of sight from the business.  This can...

Offshoring and Outsourcing is not limiting

By Gretchen on Oct 18, 2016 in Blog | 0 comments

Andrea Blunden the Director of Operations at Gretchen – Your Local Customer Carers and the GO Team Carers is Australia’s answer to customised, proactive customer care, virtual reception while logging into your business systems. Here to help when call centres and employees just don’t cut it. “Each year the average company loses 10-15% of it’s...

By Gretchen on Jul 13, 2016 in Blog | 0 comments

It’s just after the end of financial year and we are seeing business clients start to really look at their business and closely watch the following so they can be more timely in their response to customer actions. It is time to ensure busy calendars, better marketing, stop wasting money and follow ups achieved for winning business. You Too Can Do...

Yes – I Am A Real Person On Your Phone Call

By Gretchen on Jun 23, 2016 in Blog | 0 comments

Hi, my name is Jakki and you’ll be talking to me when you call in. Yes! I am a real live person and yes I do have a family to go home to each night and not just crawl back under a desolate rock. Kind of like when you were a child or a teenager at school and it was weird seeing one of your teachers shopping at Coles with their family. It’s like –...

By Gretchen on Apr 11, 2016 in Blog | 0 comments

Press Release: 11/04/2016 Gretchen Consultants Pty Ltd sold it’s operations to Local Customer Carers Pty Ltd on 6/4/2016. Andrea Blunden takes on the sole directorship of Local Customer Carers and is proud to ensure all your favorite Go Team people are here to continue helping the existing businesses and also those that are now ready to leverage their...