We have all experienced that moment in the morning when we wake up feeling less than motivated at starting a new day. This feeling continues to affect you during the course of your day and leaves you feeling drained, emotional and disengaged with the world. It affects how you interact with your staff and customers and also interferes with your perception of the...
Read MoreHave you taken on a new client, won a new contract or experienced an influx of new clients that is great for your business, but seems bad for your health? It is a given that all small business owners fist pump when they land a new account or contract that is going to bring them in substantial funding, however the affect that this new business is going to have on...
Read MoreAre you boasting about your business’s exception customer service in your marketing, sales pitch or guarantee but are hit and miss in real life? Despite the fact that satisfied customers keep coming back and gaining their loyalty it is your most important target. So how can you guarantee great customer interactions that will mean return business and positive...
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We have all heard those sayings that regularly get trotted out when discussing customer care businesses: The customer is always right is one of my personal favourites. Another is: Customer needs have an unsettling way of not staying satisfied for very long, which is very true for most consumers in this day and age. So the question remains: How do we manage effective...
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