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Posts made in October, 2012

The Rise of the Virtual Serviceā€¦

The Rise of the Virtual Serviceā€¦

By on Oct 26, 2012 in Blog | 0 comments

We have all heard those sayings that regularly get trotted out when discussing customer care businesses: The customer is always right is one of my personal favourites. Another is: Customer needs have an unsettling way of not staying satisfied for very long, which is very true for most consumers in this day and age. So the question remains: How do we manage effective...

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